Frequently Asked Questions
What payment methods do you accept?
We want your checkout experience to be as smooth as possible. That is why we accept a variety of secure payment options including Visa, Mastercard, Maestro, Apple Pay, and Google Pay.
Do you offer free shipping?
Yes, we do. We are happy to offer free standard shipping on all orders placed within the United Kingdom.
How long will it take to receive my order?
We know you are excited to receive your pieces, so here is a breakdown of our delivery timeline:
Order Cutoff Time: 5:00 PM (GMT). Any orders placed after this time will be processed the following business day.
Order Handling Time: We need 1 to 2 business days (Monday to Friday) to carefully pack and dispatch your order.
Transit Time: Once dispatched, standard delivery within the UK typically takes 5 to 9 business days.
When will I receive my refund after returning a product?
As soon as we receive and process your return at our facility, we will notify you. You can then expect the refund to appear in your original payment method within 14 days.
How can I track my order?
Once your order is on its way, we will send you a tracking number directly to your email. You can use this to follow your parcel's journey. You can also check the status anytime on our website.
Do you ship internationally?
At the moment, we are focusing on our customers in the UK and only offer shipping within the United Kingdom.
How can I exchange a product?
To keep things simple and fast, we do not offer direct exchanges. If you need a different size or style, simply return your item for a refund and place a new order for the piece you want.
Can I cancel my order?
We start processing orders quickly to get them to you faster, which means we are unable to cancel an order once it has been placed. Please take a moment to double-check your items and details before confirming your purchase.
How can I contact customer support?
If you have any questions at all, we are here to help. Just send us an email at support@Glaevy.com. For the quickest response, please include your order number so we can jump right in.
Store Name: Glaevy
Address: 36 Isidore Rd, Bromsgrove B60 3ET, United Kingdom
Email: support@Glaevy.com
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT – London time)
We aim to reply to your email within 24 hours.