Privacy policy
At Glaevy, safeguarding your privacy matters to us. This Privacy Policy sets out how we collect, use, store, and disclose your personal information when you visit our website, browse our product range, place an order, or otherwise engage with our Services at https://glaevy.com.
Our online store runs on Shopify, the secure ecommerce platform that allows us to deliver our products and services.
By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.
Information We Collect
Personal information means any information that identifies you or could reasonably be connected to you. It excludes anonymous, aggregated, or de-identified information.
Depending on how you interact with our Services, we may collect the following categories of information.
Contact Information
When you place an order or get in touch, we may collect your:
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
Payment details are handled securely by our trusted payment providers. Depending on the method you select, we may receive limited payment-related data such as billing confirmation, transaction details, and payment status. We do not store complete credit card information on our servers.
Order Information
We may collect information about your purchases, including:
- Products viewed
- Items added to your shopping cart
- Purchase history
- Order details
- Return or refund requests
Customer Communications
If you contact our Customer Support team, we may collect whatever information you choose to share, including emails, enquiries, messages, attachments, and any details needed to resolve your request.
Device & Usage Information
While you browse our website, some information is gathered automatically, including:
- IP address
- Browser type
- Device information
- Cookies and similar technologies
- Approximate location or time zone
- Website activity and interactions
How We Collect Your Information
We collect personal information directly from you when you place an order, contact Customer Support, subscribe to updates, or otherwise interact with our website.
Some information is also captured automatically through cookies and similar technologies as you browse our website.
Additionally, trusted service providers such as Shopify, payment processors, and shipping partners may supply us with the information required to process orders, deliver products, and operate our Services.
How We Use Your Information
Your personal information allows us to deliver, maintain, and improve our Services.
- We may use your information to:
- Process orders and payments.
- Arrange shipping and manage returns.
- Provide customer support.
- Share important updates about your order.
- Personalise your shopping experience.
- Send promotional offers or marketing communications in line with your preferences.
We also use personal information to secure our website, prevent fraudulent activity, and meet applicable legal obligations.
How We Share Your Information
We may share your personal information with trusted third-party service providers where this is necessary to operate our business and fulfil our Services.
These may include:
- Shopify, our ecommerce platform provider.
- Secure payment processors.
- Shipping and logistics partners.
- Website hosting and analytics providers.
We may also disclose personal information where required to satisfy applicable laws, legal obligations, or lawful requests from government authorities.
We do not share your personal information with third-party advertising platforms without your consent where required by law.
Shopify manages personal information under its own Privacy Policy, which can be viewed at:
https://privacy.shopify.com/en
Cookies & Tracking Technologies
Glaevy uses cookies and similar technologies to improve website functionality, remember your preferences, measure website performance, and enhance your browsing experience.
The cookies we use may include:
Essential Cookies
These cookies are required for core website functions such as navigation, secure checkout, and shopping cart functionality.
Analytics Cookies
These cookies help us understand how visitors use our website so we can keep improving our products and Services.
Advertising Cookies
Where applicable, advertising cookies may be used to display content and promotions better matched to your interests.
Most web browsers let you manage or disable cookies through their settings. Please note that turning off certain cookies may affect the functionality of our website.
Data Security & Retention
We apply industry-standard security measures, including Secure Socket Layer (SSL) encryption, to help protect your personal information during transmission.
Personal information is kept only for as long as reasonably necessary to provide our Services, meet legal obligations, resolve disputes, and enforce our agreements.
Your Privacy Rights
Subject to applicable Australian privacy laws, you may hold certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where applicable.
- Object to or restrict certain types of data processing.
- Request a copy of your personal information where permitted by law.
If you wish to exercise any of these rights, please contact us using the details below.
Children's Privacy
Our Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to remove the information.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the Services we provide.
The most current version will always be published on this page and takes effect upon posting.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact our Customer Support team.
Company Information
Glaevy
Website: glaevy.com
Address: 6 Silvereye Cl East Cannington, Western Australia
Email: support@glaevy.com
Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (AWST)
We aim to respond to all customer enquiries within one business day.