Refund policy

At Glaevy, we want every purchase to feel like a safe one. If your order doesn't meet your expectations, our return process is designed to be clear, fair, and easy to follow.

Return Window

Returns and exchanges may be requested within 30 days of receiving your order.

Requests submitted after this 30-day window cannot be processed. Approved refunds are always returned to the original payment method used at checkout.

To open a return or exchange, reach out to our Customer Support team at support@glaevy.com.

Eligibility Requirements

To qualify for a return or exchange, your item must be:

Unused and in its original, unopened condition
Returned with all original packaging, accessories, and included components
Free of any damage that occurred after delivery

Items that show signs of use, have been damaged, modified, or arrive back with missing parts (except where the fault is ours) cannot be approved for a refund or exchange.

Return Shipping Costs

Return postage is the customer's responsibility, unless the item you received was damaged, defective, or incorrect due to an error on our end.

Where the fault lies with Glaevy, we will either arrange the return shipment or reimburse your return shipping costs where applicable.

How to Start a Return

The process takes just four steps:

Email our Customer Support team at support@glaevy.com with your order number and the reason for the return.
We'll reply with full return instructions and the correct return address.
Pack your item securely and ship it back using the details we provide.
Once your return arrives and passes inspection, your approved refund will be processed within 7 days.

Exchanges

Looking to swap your item for a different variant, model, or colour? Contact us at support@glaevy.com before sending anything back.

Our team will supply the return instructions and organise your replacement once the original item has been received and successfully inspected.

For more details about our products and services, visit glaevy.com.