Shipping policy
At Glaevy, we're dedicated to getting your order to you safely and efficiently. This Shipping Policy sets out our processing times, delivery estimates, shipping methods, and other key details so you know exactly how your order will be handled.
Shipping Coverage
This Shipping Policy applies to orders delivered within Australia.
Delivery Timeframes
Below you'll find our estimated processing and delivery times for orders placed through our website.
Order Cut-Off Time
Orders placed before 5:00 PM (AWST) on a business day will begin processing the same day wherever possible.
Orders received after the daily cut-off will be processed on the next business day.
Order Processing Time
Orders are usually prepared and dispatched within 1 to 2 business days (Monday to Friday).
Once processing is complete, your order is handed over to one of our trusted delivery partners for shipment.
Estimated Delivery Time
Standard delivery within Australia normally takes 5 to 9 business days (Monday to Friday) after your order has been dispatched.
Please keep in mind that delivery timeframes are estimates only and may shift due to carrier operations, weather conditions, public holidays, or other factors outside our control.
Shipping Carriers
To ensure reliable delivery across Australia, we partner with a range of trusted shipping providers, including:
- Australia Post
- DHL Express Australia
- FedEx Australia
- Sendle
- Aramex Australia
- Other regional courier partners where appropriate
The carrier assigned to your order may differ depending on your delivery location and shipping requirements.
Shipping Costs
Shipping rates, promotional offers, and free shipping campaigns may change from time to time.
Any applicable shipping charges, discounts, or free shipping eligibility will be clearly shown at checkout before your payment is completed.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number along with a link to monitor your shipment.
You can also visit the tracking page on our website to follow your delivery progress.
Delivery Issues
If you run into any problems with your delivery — including delays, missing parcels, damaged packages, or unsuccessful delivery attempts — please contact our Customer Support team.
We'll liaise closely with our shipping partners to investigate and resolve any delivery issue as quickly as possible.
When contacting us, please include your order number wherever available so we can locate your shipment faster.
International Shipping
Glaevy currently ships within Australia only.
At this time, we do not offer international shipping to destinations outside Australia.
Company Information
Glaevy
Website: glaevy.com
Address: 6 Silvereye Cl East Cannington, Western Australia
Email: support@glaevy.com
Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM (AWST)
We aim to respond to all customer enquiries within one business day.