Payment Policy

At Glaevy, we are committed to providing a secure, simple, and transparent payment experience for our customers. This Payment Policy explains the payment methods and billing procedures that apply when purchasing from glaevy.com.

Accepted Payment Methods

We currently accept:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

Available payment options will be displayed at checkout and may vary depending on your device or location.

Payment Processing

Payment must be successfully authorised before an order can be processed.

The total amount payable will be clearly displayed at checkout before you complete your purchase. Once your payment has been successfully processed, an order confirmation will be sent to the email address provided during checkout.

If your payment is declined or cannot be authorised, your order may not be completed. Please verify your payment details or contact your bank or payment provider for assistance.

Currency

All prices are displayed in the currency indicated on glaevy.com and at checkout.

If your payment method uses a different currency, your bank or payment provider may apply its own exchange rate or additional conversion fees. These charges are determined by your payment provider and are outside Glaevy's control.

Payment Security

Your payment security is important to us.

Payments are processed through secure third-party payment providers using industry-standard security measures designed to protect your information during checkout.

Glaevy does not directly store your complete credit or debit card information.

Billing Information

Customers are responsible for ensuring that all billing and payment information provided during checkout is complete and accurate.

Incorrect or incomplete information may result in a declined payment or delay in processing your order.

Order Verification

To protect our customers and our business, certain orders may be subject to additional payment or identity verification.

If additional information is required, we may contact you using the details provided when placing your order.

We reserve the right to refuse or cancel an order where payment cannot be verified or where we reasonably suspect fraudulent or unauthorised activity.

Discounts & Promotional Codes

Where applicable, discount or promotional codes must be entered during checkout before completing your purchase.

Unless otherwise stated, discounts cannot be applied retrospectively to an order that has already been placed.

Promotions may be subject to additional conditions, including expiration dates, minimum purchase amounts, or product exclusions.

Refunds

Approved refunds will be issued to the original payment method used to place the order.

After we process your refund, the time required for the funds to appear in your account will depend on your bank, card issuer, or payment provider.

Please refer to our Refund Policy for complete information regarding returns, cancellations, and refund eligibility.

Payment Issues

If you experience difficulty making a payment, please ensure that your payment and billing details have been entered correctly and that sufficient funds or credit are available.

You may also try another available payment method or contact your bank or payment provider for further assistance.

If you continue to experience problems, our customer support team will be happy to assist.

Company Information

Glaevy
Website: glaevy.com
Address: 6 Silvereye Cl East Cannington, Western Australia
Email: support@glaevy.com

Customer Support Hours

Monday to Friday: 9:00 AM – 5:00 PM (AWST)

We aim to respond to all customer enquiries within one business day.