FAQs

We’ve answered the questions we receive most often about orders, shipping, returns, products, and customer support.

If you cannot find the information you’re looking for, our Customer Support team is always happy to assist.

Orders & Payments

Which payment methods do you accept?

We offer a range of secure payment options to make checkout simple and convenient. Available payment methods may include major credit and debit cards, Visa, Mastercard, Apple Pay, Google Pay, and other payment methods displayed during checkout.

All payments are processed securely to help protect your personal and payment information.

Can I change or cancel my order?

We begin preparing orders shortly after they are placed to ensure prompt processing and delivery.

If you need to make a change or cancel your order, please contact us at support@glaevy.com as soon as possible. If your order has not yet been dispatched, we’ll do our best to assist you.

Once an order has been shipped, it can no longer be cancelled or modified.

Will I receive an order confirmation?

Yes. After your order has been placed successfully, you’ll receive a confirmation email containing your order details.

If you do not receive this email, please check your spam or junk folder first. If it is still missing, contact our Customer Support team and we’ll be happy to help.

Shipping & Delivery

Do you offer free shipping?

Shipping promotions and free shipping offers may be available from time to time.

Any applicable shipping charges, discounts, or free shipping eligibility will be clearly displayed during checkout before your payment is completed.

How long will it take to receive my order?

Our standard delivery timeframes are:

Order processing: 1–2 business days, Monday to Friday
Delivery time: 5–9 business days, Monday to Friday, after dispatch

Once your order has been shipped, you’ll receive a tracking number by email.

Do you ship internationally?

At this time, Glaevy ships exclusively within Australia.

If you are located outside Australia and would like to enquire about future shipping availability, please contact our Customer Support team.

How do I track my order?

Once your order has been dispatched, we’ll send you a shipping confirmation email that includes your tracking number.

You can use this tracking number to monitor your delivery until it arrives.

Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, products must be unused and returned in their original condition with any original packaging, labels, accessories, manuals, and included components where applicable.

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons. Please refer to our Returns & Refund Policy for complete information.

Can I exchange a product?

We currently do not offer direct exchanges.

If you require a different product, colour, size, model, or variation, you may return your eligible product for a refund and place a new order through our website.

When will I receive my refund?

After your returned product has been received and inspected, approved refunds are processed within 7 business days.

Refunds are issued to the original payment method used when placing your order.

Depending on your bank, credit card provider, or payment service, it may take a few additional business days before the refunded amount appears in your account.

What should I do if my product arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at support@glaevy.com.

To help us resolve the issue quickly, please include your order number together with clear photographs of the product, packaging, and shipping label where applicable.

We’ll arrange an appropriate replacement or refund where applicable.

Products

How can I find more information about a product?

Each product page includes available information about the product, such as its features, dimensions, materials, specifications, included components, care instructions, or usage guidance.

Please review the product description and images carefully before placing your order.

If you need additional information, contact our Customer Support team at support@glaevy.com and include the product name or website link.

How do I choose the correct product option?

Please carefully review the available sizes, colours, models, dimensions, specifications, compatibility information, and other options shown on the product page.

Make sure you select the correct option before adding the product to your cart.

If you are unsure which option is suitable, our Customer Support team will be happy to assist you before you place your order.

Will the product look exactly like the images?

We make every reasonable effort to display our products accurately.

However, product colours may appear slightly different depending on your device, screen settings, lighting, and photography. Minor differences in appearance, packaging, measurements, or design may also occur.

Please review all available product images and descriptions before ordering.

A product is out of stock. Will it be available again?

We regularly review and update our product collections.

Some popular products may be restocked, while others may only be available for a limited time.

If the product you are looking for is unavailable, please contact us at support@glaevy.com with the product name or website link, and we’ll provide any available restock information.